POLICIES AND PROCEDURES

GENERAL POLICY

Scheduling Students

It is my policy to give preference to students who must take the SAT and/or ACT in the current academic year. This means that the students we are seeing at any given time are mainly Juniors. Rising Seniors are given preference in the summer session through to the first weekend in October to prepare for the August or October SATs or the September ACT. Families who contact me when their student is younger than 11th grade are put on a list to be contacted when their child is a rising Junior; I contact those families in first-come first-served order. Students whose Sophomore year PSATs put them within striking distance of National Merit consideration should begin their prep in the summer before their Junior year, and I do my best to accommodate them at that time; all other Juniors typically begin their prep the week following the October administration of the SAT.

Since most schools in our area do not administer the preACT, Cox Tutoring offers its students the opportunity to take a no-risk ACT in the fall of their Junior year. This allows the student to compare his/her PSAT score to the practice ACT score to see whether one test or the other might be better for that individual student. Members of the Junior class who are scheduled with a CTG tutor will be invited to take that practice ACT. I will score the tests and report the score and the equivalent SAT score to the family.

Cox Tutoring also offers academic subject tutoring in middle and high school Math, and Reading/Writing/Grammar when our schedules allow, i.e., when our schedules are not filled with SAT/ACT prep students. I can also refer students to out-of-office tutors when a family requests tutoring in a subject that we don't cover, such as Chemistry, Physics, or Biology.

CANCELLATION POLICY

Ordinary Cancellations

Cancellations made by the student on the day of a session will incur a $40 fee, and skipped sessions with no prior notice will be charged in full. Sessions may be canceled by the student for any reason at least a day in advance with no penalty (although, of course, as much notice as possible would be greatly appreciated). Text is best for these tutors: Donna Cox 774-258-0409; Dr Ben Cox 603-854-0102; Joyce McGregor 508-414-6151. Please email Dr James McGregor, April Ratliff, and Rebekah Junkermeier.

Unavoidable conflicts do nevertheless sometimes arise without warning, and we reserve the right to waive any penalties for last-minute cancellations made in cases of sudden illness, personal tragedy, or other extenuating circumstances.

In the event that a tutor needs to cancel appointments, (s)he will give as much advance notice as possible and will make every effort to reschedule any student who is inconvenienced by his/her absence.

Acknowledgment of COVID-19 Contingencies

We reserve the right to continue tutoring sessions remotely for as long as we deem it prudent, even after official restrictions have been lifted.

If/when we begin seeing students at the Lyman St. office again, students and their families who are concerned for safety may choose to continue to conduct their tutoring digitally for as long as they like.

Finally, if, after resuming in-person sessions, it appears that returning to an online-only format would once again be necessary, we further reserve the right to do so at any time, even if official restrictions have not been put back into place.

Weather-Related Cancellations

Weekdays: When Westborough Public Schools are cancelled on a weekday, tutoring sessions at Cox Tutoring Group are also cancelled.

Weekends: If weather is an issue on a weekend, the tutor will text/email her/his students before their scheduled appointments to notify them that sessions are cancelled for that day. Although students do not travel to the Lyman Street office to meet with their tutor while we are under Covid-19 restrictions, the tutors themselves do, at their discretion, conduct their sessions from the office and, therefore, may choose to cancel sessions to avoid having to travel in unfavorable conidtions.

CTG Westborough   |   Donna Cox   |   774.258.0409 (c)   |   donna.p.cox@gmail.com
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